Refund Policy

Last updated: [YYYY-MM-DD]

Thank you for using BEATFRAME.STUDIO. Please read this Refund Policy carefully before purchasing any subscription plan or credit pack. By completing your payment, you acknowledge that you have read and agree to this policy.

1. Definitions

  • Subscription Plan — recurring membership with feature access and periodic subscription credits.
  • Subscription Period — the billing cycle is as displayed on the purchase page, typically monthly or yearly.
  • One-Time Credit Pack — digital credits bought separately for AI generation, export, etc.
  • Subscription Credits — credits issued per cycle with a subscription, tracked separately.
  • Used — credits deducted, task submitted, benefits activated, or content exported.
  • Generation Failure — a task that failed to deliver a usable result due to technical issues.

Credit Validity

  • One-time credits — never expire.
  • Subscription credits — expire at the end of each period; no carry-over, no cash redemption.

2. Refund Eligibility

  • Full refund available for unused subscription plans (monthly or yearly) and one-time credit packs.
  • Trial credits are provided free for evaluation and do not affect refund eligibility for paid orders.
  • Orders with used credits, features, or benefits are generally not eligible for a refund.

3. Non-Refundable Situations

  • Credits that have been used, consumed, or revoked.
  • Services successfully delivered.
  • Subjective preference, aesthetics, or unmet expectations.
  • Failure to read product descriptions, limitations, or pricing.
  • Refund requests for the current period after cancellation.
  • Expired subscription credits, unless stated otherwise.
  • Promotional or free-trial products, unless stated otherwise.
  • Orders from ToS violations, fraud, chargebacks, or abuse.

4. Generation Failure & Credit Return

  • If a task fails due to a technical issue, we may: not deduct credits, auto-return credits, manually reissue after review, or offer alternative compensation for major failures.
  • Default remedy is credit return, not cash refund.

5. Cancellation & Auto-Renewal

  • Cancel auto-renewal at any time. Cancellation takes effect at the end of the current paid period.
  • After cancellation, you retain access to subscribed features and credits until the end of the current paid period.
  • No refund for the current period. Re-subscription follows the then-current price and rules.

6. Refund Application, Review & Processing

  • Contact [Support Email / Page] with: account email, order/transaction ID, product name, purchase date, amount, and reason.
  • For technical issues, include the task ID, screenshots, or error messages.
  • We may request additional verification. Submission does not guarantee approval. Unused benefits may be restricted during review.
  • Initial review: [1–3] business days. Notification sent via email.
  • If approved: refund to original payment method. Arrival: [5–10] business days, depending on the payment provider.
  • If the original method cannot be refunded, we will offer an alternative within applicable law.
  • Upon refund completion, related unused credits, benefits, and entitlements are revoked.

7. Chargebacks & Disputes

Before initiating a chargeback with your bank or payment provider, we strongly recommend contacting us directly. Chargebacks may result in:

  • Immediate suspension of your account.
  • Loss of access to your credits and generated content.
  • Inability to create new accounts in the future.
  • Potential legal action for fraudulent disputes.

Most issues can be resolved quickly and fairly through our support team. We are here to help!

8. Policy Updates & Contact

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